Mantra Organics and Naturals

Refund Policy

Refund Policy

Effective Date: 29 November -2024

At Mantra Organics and Naturals, customer satisfaction is our top priority. We strive to ensure that you have the best experience with our premium herbal and natural products. If you are not completely satisfied with your purchase, please review our refund policy below for guidance.

Eligibility for Refunds

  1. Damaged or Defective Products
    If your order arrives damaged, defective, or incorrect, you may be eligible for a refund or replacement. Please notify us within 7 days of delivery.

  2. Change of Mind
    Unfortunately, we do not offer refunds or exchanges for change-of-mind purchases.

  3. Conditions for Refund

    • The product must be unused, unopened, and in its original packaging.
    • Proof of purchase (order number or receipt) is required.

Refund Process

  1. Submit a Request

    • Email us at care@mantraorganics.com with details of your request, including:
      • Your order number
      • Photos of the product (in case of damage or defect)
      • Description of the issue

  2. Review and Approval

    • Our team will review your request and respond within 3 business days. If approved, we will guide you on the return process.

  3. Return Shipping

    • Return shipping costs will be covered by us for defective, damaged, or incorrect items.
    • For all other eligible returns, the customer will be responsible for shipping costs.

  4. Refund Timeline

    • Refunds will be processed within 7-10 business days of receiving the returned item. The amount will be credited to the original payment method.

Non-Refundable Items

  • Products purchased on sale or under special promotions.
  • Used, opened, or tampered products.
  • Gift cards or vouchers.

Contact Us

For any questions or concerns regarding your purchase, feel free to contact us:

Email:care@mantraorganics.com
Phone: +91 8867 600100
Address:
MANTRA ORGANICS AND NATURALS
No: 1, 6th Cross, Raghavendra Layout
Yeswanthapura Industrial Area, Phase II
Bangalore – 560022, Karnataka, India

Thank you for choosing Mantra Organics and Naturals. We value your trust and are here to assist you.