Privacy Policy
Privacy and Policy
Mantra Organics insists upon the highest
standards for secure transactions and protection of your Personal Information
and its privacy. Please read the following statement to learn about our
information gathering and dissemination practices.
Note: Our privacy policy is subject to
change at any time without notice. To make sure you are aware of any changes,
please review this policy periodically.
Mantra Organics is committed to protecting
and safeguarding your privacy.
This Privacy Policy describes the types of
personal information that is collected on the Mantra Organics website, how we
mutually benefit from such information, how we may use that information and
with whom we may share the same. The Privacy Policy also describes the measures
we take to protect the security of this information as well as how you can
access, modify or delete your personal information at any time. It also
explains how you can object to the processing of your personal information or
to receiving communications about our products and services.
By mere use of the website, you expressly
consent to our use and disclosure of your personal information in accordance
with this Privacy Policy. If you do not agree please do not use or access our
Site. This Privacy Policy is incorporated into and subject to the
Terms
and Conditions
1.
Collection Of Personally Identifiable Information (PII) And Other Information
Mantra Organics limits itself to collect
information in order to ensure accurate service. Most of the information we
collect is very basic and is needed to complete a purchase or provide a refund.
Examples of customer information that may be collected by us include your name,
address, telephone number, date of birth, email address, descriptions of the items
requested or purchased, language preference, the IP address and operating
system of your computer, and the browser type and version being used by you.
We will not sell, distribute or lease your
personal information to third parties.
We may automatically track certain
information about you based upon your behavior on our site. We use this
information to do internal research on our users' demographics, interests, and
behavior to better understand, protect and serve our users. This information is
compiled and analyzed on an aggregated basis. This information may include the
URL that you just came from (whether this URL is on our site or not), which URL
you next go to (whether this URL is on our site or not), your computer browser
information, and your IP address.
Credit Card, Debit Card and Banking
Information
Mantra Organics does not collect or store Credit Card or Debit Card or any of
your banking information as it is directly transmitted through the payment
gateway provider to the payment network or bank.
2.
Registration
In order to take advantage of some features
of the site, you must register and create a member account which is free of any
cost. An online registration form may require you to provide information such
as your name, email address, and a password.
Your password is a component of our security
system. As such, it is your responsibility to protect it. Do not share your
password with any third parties. If your password has been compromised for any
reason, you should change it immediately.
3.
Technologies That Allow Us To Customise Your Experience On Mantra Organics
We use various technologies to collect
information relating to your visit to our website, such as the Uniform Resource
Locater (URL) that referred you to our website, Internet Protocol address,
browser type, browser language, the date and time of your request, etc. This
enables us to enhance and customise your experience on our website. For
example, we may collect the Internet Protocol (IP) address identifying your
computer or device and indicating your geographic region for statistical
purposes. In some instances, we may use these technologies in combination with
the personally identifiable information you provide on the website. These
technologies may provide a variety of information such as whether you have
visited Mantra Organics before. They also may enable you to save your
preferences. Each technology is explained below.
Web
Beacons And Tracking Links
Web Beacons (also called clear gifs and
pixel tags), tracking links and/or similar technology consist of a few lines of
code and are embedded on the pages of our website. They are often used in
combination with Cookies and are often not visible to the user of the website.
Web Beacons may relay information to third parties such as our service providers
and may be used in order to track customer response to certain advertising, to
better target interactive advertising and to enhance customer support and
usability. If you reject our Cookies (see Cookie section below), you will
prevent Web Beacons from relaying this information about you and may limit your
use of some of our website features.
Cookies
We use data collection devices such as
"cookies" on certain pages of the website to help analyze our web
page flow, measure promotional effectiveness, and promote trust and safety.
"Cookies" are small files placed on your hard drive that assist us in
providing our services. We offer certain features that are only available
through the use of a "cookie". We also use cookies to allow you to
enter your password less frequently during a session. Cookies can also help us
provide information that is targeted to your interests. Most cookies are
"session cookies," meaning that they are automatically deleted from
your hard drive at the end of a session. You are always free to decline our
cookies if your browser permits, although in that case you may not be able to
use certain features on the website and you may be required to reenter your
password more frequently during a session.
4.
Use Of Your Personal Information, Demographic And Profile Data
We use personal information to provide the
services you request. To the extent we use your personal information to market
to you, we will provide you the ability to opt-out of such uses. We use your
personal information to resolve disputes; troubleshoot problems; help promote a
safe service; collect money; measure consumer interest in our products and
services, inform you about online and offline offers, products, services, and
updates; customize your experience; detect and protect us against error, fraud
and other criminal activity; enforce our terms and conditions; and as otherwise
described to you at the time of collection.
In our efforts to continually improve our
product and service offerings, we collect and analyze demographic and profile
data about our users' activity on our website.
We identify and use your IP address to help
diagnose problems with our server, and to administer our website. Your IP
address is also used to help identify you and to gather broad demographic
information.
We will occasionally ask you to complete
optional online surveys. These surveys may ask you for contact information and
demographic information (like zip code, age, or income level). We use this data
to tailor your experience at our site, providing you with content that we think
you might be interested in and to display content according to your
preferences.
5.
How Do We Mutually Benefit From The Personal Information?
Marketing
Emails
In case you choose to leave your email
address with us we would deliver to you information through emails such as our
newsletters, surveys or other email messages containing product and event
information, cosmetics tips or promotions. If at any time you decide that you
would not like to receive these emails, you may select the 'Unsubscribe' link
on the email or edit your information and consent to receive email and other
communication in the 'Profile' section for registered users.
Text
Messages
If you have chosen to leave your mobile
phone number with us, you may receive text message/SMS alerts containing
product and event information, cosmetics tips or promotions on your mobile
phone. Please note that we will never send you any unsolicited text message on
your mobile phone. Mantra Organics does not charge any fee for you to receive
any text message from us. However, your mobile service provider may charge you
for sending and/or receiving text messages and air-time, as well as any other
standard applicable rates charged by your mobile service provider.
Telephone
Calls
If you have chosen to leave your mobile
phone number or landline number on our website, you may receive phone calls
containing product and event information, cosmetics tips or promotions on your
mobile phone or landline phone.
Communications
To Serve You
If you have chosen to provide us with your
contact information, we may provide you with service related announcements by
any means, including email, letters and concerning the website or contact you
regarding your customer service requests or questions. For example, all
registered users will receive a welcoming email to confirm their registration.
These types of communications are necessary to serve you, respond to your
concerns and to provide the high level of customer service that Mantra Organics
offers its customers.
Customized
Service
We may use your personal information you
have chosen to give us to provide you with customized service and use of our
website. For example, we may suggest products that would be of particular
interest to you. Such customized information may be conveyed to you by way of
emails or text messages/sms and phone calls.
Special
Events, Questionnaires and Surveys
On occasion, Mantra Organics may sponsor
special events (such as contests, promotions or other offerings),
questionnaires and surveys. There may be specific rules applicable to these
promotions that explain how any personal information you provide will be
processed. We strongly suggest you review any applicable rules before
participating. To the extent any special event, questionnaire or survey is not
subject to specific rules, the processing of personal information is governed
by this Privacy Policy and the purposes it sets forth.
Employment
If you provide personal information to us
with respect to employment, such as your resume, we will treat such personal
information as confidential and use it only to consider you for current and
future employment opportunities and to contact you with respect to employment
with us or our affiliates. We will retain your information for further
recruitment opportunities that may arise, unless you tell us that you no longer
wish for us to retain your information.
An "Affiliate" is a person or
entity that directly or indirectly through one or more intermediaries, controls
or is controlled by, or is under common control with, our company.
6.
Advertisements on Mantra Organics
We use third-party advertising companies to
serve ads when you visit our website. These companies may use information (not
including your name, address, email address, or telephone number) about your
visits to this and other websites in order to provide advertisements about
goods and services of interest to you. We do not take any responsibility with
respect to your visits to such other websites and providing any information/s
therein.
7.
Links to Other Sites
Occasionally, we may make available a link
to a third party web site. These links will let you leave the portal. The
linked sites are not under our control and we are not responsible for the
privacy practices or the contents of any linked site or any link contained in a
linked site, or any changes or updates to such sites. We are not responsible
for webcasting or any other form of transmission received from any linked site.
We provide the links to you only as a convenience. We do not endorse the site
or its use or contents.
8.
Sharing Of Personal Information
We may share personal information with our
other corporate entities and affiliates who may use the said information in
accordance with this policy to: help detect and prevent identity theft, fraud
and other potentially illegal acts; correlate related or multiple accounts to
prevent abuse of our services; and to facilitate joint or co-branded services
that you request where such services are provided by more than one corporate
entity. If you have any objection to such sharing than we request you should
not provide us with any information.
We may retain other companies and
individuals to perform functions on our behalf consistent with this Privacy
Policy. Examples include web store management companies, order processing
companies, courier companies, data analysis firms, customer support
specialists, email vendors, web-hosting companies and fulfillment companies
(e.g., companies that coordinate mailings). Such third parties may be provided
with access to personal information needed to perform their functions but may
not use such information other than on our behalf and in accordance with this
Privacy Policy.
In addition, in some instances, you may be
offered the opportunity to consent to the sharing of your information with a
third party such as an event or promotion co-sponsor. If you consent, we will
share your information with such third party and the information you provide may
be used by such third party for their own purposes and in accordance with their
own policies.
We may disclose personal information if
required to do so by law or in the good faith belief that such disclosure is
reasonably necessary to respond to any court orders, or other legal process. We
may disclose personal information to law enforcement offices, third party
rights owners, or others in the good faith belief that such disclosure is
reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims
that an advertisement, posting or other content violates the rights of a third
party; or protect the rights, property or personal safety of our users or the
general public.
9.
Business Transfer
We and our affiliates will share / sell some
or all of your personal information with another business entity should we (or
our assets) plan to merge with, or be acquired by that business entity. Should
such a transaction occur that other business entity (or the new combined
entity) will be required to follow this privacy policy with respect to your
personal information.
10.
SECURITY PRECAUTIONS
We have put in place reasonable measures to
protect the personal information contained in our databases. Measures are in
place to prevent unauthorized access and maintain appropriate use and accuracy.
Furthermore, data that is transmitted in association with our online store is
encrypted and is secured by SSL as per international standard IS/ISO/IEC 27001.
Does your retention agency have IS/ISO/IEC 27001 certificate?
11.
Transfer of Data To Other Countries
Mantra Organics, our Affiliates and third
parties who may receive your personal information in accordance with this
Privacy Policy and the databases in which your personal information is stored
shall be located in India and are required to honor the privacy representations
made in this Privacy Policy under applicable laws of this country. In case of
transfer of data to any other country, legal protections applicable to personal
information in the concerned country will apply.
12.
Choice/Opt-Out
We provide all users with the opportunity to
opt-out of receiving non-essential (promotional, marketing-related)
communications from us on behalf of our partners, and from us in general, after
setting up an account.
If you want to remove your contact information from all Mantra
Organics lists and newsletters, please visit:https://www.mantraorganics.com/unsubscribe.php
13.
Policy Change
Our Privacy Policy may change from time to
time. We will not reduce your rights under this Privacy Policy without your
explicit consent. We will post any privacy policy changes on this page and, if
the changes are significant, we will provide a more prominent notice
(including, for certain services, email notification of privacy policy
changes). We will also keep prior versions of this Privacy Policy in an archive
for your review.
14.
Your Comments
We welcome your feedback. If you have
questions or comments about our privacy policies, feel free to drop us a
message by writing to us at care@mantraorganics.com.
15.
OUR RIGHTS
We may elect to electronically monitor areas
of the portal and may disclose any Content, records, or electronic communication
of any kind (i) to satisfy any law, regulation, or government request; (ii) if
such disclosure is necessary or appropriate to operate the portal; or (iii) to
protect our rights or property or the rights of the users, Sponsors, Providers,
Licensors, or Merchants.
We are not responsible for screening,
policing, editing, or monitoring such Content. If notified of allegedly
infringing, defamatory, damaging, illegal, or offensive Content, we may
investigate the allegation and determine in our sole discretion whether to
remove or request the removal of such Content from the portal. We may terminate
your access, or suspend your access to all or part of the Site, without notice,
for any conduct that we, in our sole discretion, believe is in violation of any
applicable law or is harmful to the interests of another user, a third-party
Provider, Merchant, Sponsor, Licensor, service provider, or us. Because
customer service is paramount to our business, we reserve the right to refuse
to sell products to you if it reasonably appears to us that you intend to
resell the products. In addition, we reserve the right to limit quantities of
items purchased by each customer.
16.
Children
The Mantra Organics website is not designed
for persons under the age of 18 and we do not knowingly collect personally
identifiable information from anyone under the age of 18. If you are under 18
years of age, you may browse Mantra Organics, but please do not provide your
personal information to us. For example, you cannot register. If we become
aware that we have inadvertently received personal information from a visitor
under the age of 18 on the website, we will delete the information from our
records.
17.
Your Consent
By using the Website and/ or by providing
your information, you consent to the collection and use of the information you
disclose on the website in accordance with this Privacy Policy, including but
not limited to Your consent for sharing your information as per this privacy
policy.
If you believe that any information we are
holding on you is incorrect or incomplete, please write to or email us as soon
as possible, at the above address. We will promptly correct any information
found to be incorrect.
Worldwide Copyright © Mantra Organics. (Brand owners Mantra Organics and
Naturals). All worldwide rights reserved.